We make sure to provide you with a high level of service at deeply discounted rates. So please keep that in mind first and foremost.
If a channel is down, we’ll do our best to get it back up and running. Please use the guidelines below before reporting a channel:
Stop and give it a few minutes. We reboot and swap channels if needed. The channel may be coming back.
Does this happen on all channels? If so, you need to check on your end.
Turn off your devices and wait 30 seconds before turning them back on (set-top boxes, Android boxes, routers, cable modems).
Make sure you are connecting using LAN (Ethernet) cables to the devices and not via Wifi.